An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media
Call relay/forwarding is prospective for people who are busy focusing on their business and need to have their phones white-collar managed and routed to available professional
Call relay/forwarding is prospective for people who are busy focusing on their business and need to have their phones white-collar managed and routed to available professional
Addition of this tool made the overall process much rapid wherein one can simply type and transform the text into a voice recording and you are all set to use it
Caller will receive an welcome tone when call is received. Message in the tone can be set in 3 ways - Voice, Text to Speech and API call by Webhook
You can ask for long inputs. It can be fixed length or key based end. When you set “static length” you need to enter the input limit and In “key based end” select a end key
The APIs which are integrated with the application to send and receive data to server whenever required
During the call the option of key press is open to steer to select place. Example: Press 1 for Hindi, Press 2 for English etc
During the call is running, webhooks can be used to bring the data which can further be used while call is playing
It is a type of tone which is executed before the call is answered. It assume certain features of tone as well like TTS, webhook etc
System generates a call to customer and a call to your agent. And at present your agent and customer can chat with each other
During the flow of total IVR, decide the point where you need to answer the call. Decide the component you want to use before or after the call is answered
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Additional account on platform for messaging which help you organize multiple applications or services
Scale and assign permissions by account manager to avoid confusion and mix-ups at any leve
Get detailed understanding on your campaigns, down to the receiver's cellular network and country of origin
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