Service Implicit

Any message arising out of customer’s action typically against a transaction/relationship with the enterprise that is not promotional, will be considered as Service-Implicit message.

⇒  Confirmation messages of a Net-banking and credit/debit card transactions.

⇒  Product purchase confirmation, delivery status etc. from e-comm websites

⇒  Customer making payments through Payment Wallet over E-Commerce website/mobile app and an OTP is sent to complete the transaction.

⇒  OTPs required for e-comm website, app logins, social media apps, authentication/verification links, securities trading, demat account operations, KYC, e-wallet registration, etc.

⇒  Messages from TSP/ISP.

⇒  Periodic balance info, bill generation, bill dispatch, due date reminders, recharge confirmation (DTH, cable, prepaid electricity recharge, etc.)

⇒  Delivery notifications, updates and periodic upgrades.

⇒  Messages from retail stores related to bill, warranty.

⇒  Messages from schools-attendance/transport alerts.

⇒  Messages from hospitals/clinics/pharmacies/radiologists/pathologists about registration, appointment, discharge, reports.

⇒  Confirmatory messages from app-based services.

⇒  Govt/DOT/TRAI mandated messages.

⇒  Service updates from car workshops, repair shops, gadgets service centers.

⇒  Directory services like Justdial, yellow pages.

⇒  Day-end/month-end settlement alerts to securities/demat account holders.

Examples for templates:

Actual message
Required template format
Thank you for using EMI Facility on your IDBI Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019
Thank you for using EMI Facility on your IDBI Bank Credit Card {#var#} EMI request for {#var#} executed on {#var#}
YES BANK - Your new bill for BESCOM Bangalore - account 0842948000 for Rs 4339.00 could not get scheduled because auto pay limit is less than the bill amount.
YES BANK - Your new bill for {#var#} - account {#var#} for Rs {#var#} could not get scheduled because auto pay limit is less than the bill amount.
account: 674508 is your samsung account verification code.
account: {#var#} is your samsung account verification code.
transaction alert: 49.0 was used from your flipkart gift card 6000172013334850 for order od117666705985700000 on flipkart.balance remaining in the card: 0.0.if you dont recognise this transaction, please reach out to http://fkrt.it/q0rbconnnn immediately.
transaction alert: {#var#} was used from your {#var#} gift card {#var#} for order {#var#} on flipkart.balance remaining in the card: {#var#}.if you dont recognise this transaction, please reach out to {#var#} immediately.
Kindly note that the free look period for your insurance cancellation is 15 days from date of receipt of insurance policy. Regards, Bajaj Finance Ltd.
Kindly note that the free look period for your insurance cancellation is {#var#} from date of receipt of insurance policy. Regards, Bajaj Finance Ltd.
dear k, otp is 2568 for order id #101794788 at dailyorders phone case maker mobile app, kindly enter it to confirm your order. thank you!
dear {#var#}, otp is {#var#} for order id {#var#} at dailyorders phone case maker mobile app, kindly enter it to confirm your order. thank you!

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