Cloud Telephony

Cloud Telephony Solutions

Cloud Telephony Solutions is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any businesses interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call center setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.

Core Features Of Our Cloud Telephony Solutions:-

  1. Analyzing Missed Call Data
  2. Virtual Phone Numbers
  3. Live Recording
  4. Welcome Message
  5. SMS Notification
  6. URL Forwarding
  7. Toll-Free Numbers
  8. Real-Time Reporting
  9. Call To Action
  10. Text To Speech

How does Cloud Telephony Works?
Cloud Telephony Provides the facility to maintain and manage the entire business communications infrastructure in the cloud while business telephones, smartphones, tablets, and computers let users access these services from wherever they are located.
Unlike old PBX telephony, this technology doesn’t require dedicated hardware to be installed at user premises.
Cloud Telephony works on virtual numbers and all the incoming and outgoing calls are stored in a dashboard.
Its web application interface has a specific set of commands to perform predefined actions (playing voice file, Music on Hold, send Auto reply SMS. Record, etc). This lets you analyze calls for better communication.

Some Advantages of Cloud-Based Voice Service:-

  1. Never Miss a lead:
    Get a virtual number and never miss a lead. Even track your marketing campaign and keep the database of conversation with your customers. Receive call even after working hours and generate more revenue.
  2. Simplify Communication:
    Cloud telephony can simplify your business communication. You don’t need complex EPBX lines for daily business calls. Instead of managing multiple systems. You can manage one system for all your communication needs.
  3. Easy to set up:
    Compare to any other Call management system, Cloud Telephony is very easy to set up.
    It does not require any infrastructure and telecom lines. All the setup is on a cloud so you can access it from anywhere regardless of location and time
  4. Cost-effective:
    Cloud telephony saves up to 80% of cost compare to any other communication medium.
    You can utilize this cost into other ventures of business.
  5. Get a global presence:
    By using Virtual number your business gets a global presence and it can be reachable to clients across the globe. You can expand your business communication globally without any extra cost for communication.
  6. Avail Professional Image:
    A virtual number can get your business a professional look without any expensive types of equipment. Imagine customer calling you and gets to hear a welcome tone of company anthem.
  7. One number for many uses:
    Cloud telephony can be your one-stop solution. You don’t need to publish different numbers for each department. One number can be used with multiple extensions easily.
  8. Manage Calls on the go:
    Monitor and manage all your business calls with available equipment, regardless of location and time.
  9. Highly scalable:
    Easily manage large incoming traffic and extend your business without any further cost. You can always increase or decrease your call volume.
  10. Increase Productivity:
    Productivity can be increased instantly by cloud telephony as you can record, monitor and analyze call performance and agent performances. All the data is stored in the smart dashboard for future analysis and cost measurement.

About the author: Obligr™ India Pvt Ltd

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