:What is Cloud Telephony?
Cloud telephony is a technique used to deliver telephone applications on the cloud as a hosted solution. It is a messaging and voice service that does not require traditional business telephone systems such as PBX or EPBAX.
It is a mode by which enterprises and businesses could make or receive multiple voice calls and messages simultaneously, without investing on any additional capital infrastructure.
Services like IVR, Call recording, Text messaging, Call conferencing, Custom greetings, Business hours etc.

The smartest way for you to manage business calls at a global level without compromising on quality and cost is using the services provided by Cloud Telephony companies.
Business telephony and VoIP in general have been rapidly transformed by the rise of cloud phone systems — this is a pretty known concept by now. By delivering the capabilities of a PBX
through the internet, Business VoIP and Cloud Phone system providers are capable of providing incredibly powerful functions and VoIP phone system features at a fraction of the cost of
legacy solutions.

:Cloud Telephony on the other hand provides:
1.Quick set-up
2.Easy to scale
3.More reliable compared to traditional methods
4.Avoid hassles and save cost by process automation(Pay-as-you model)
5.24/7 accessibility from anywhere, any time
6.Lower operational costs: No infrastructure issues thus saving major cost for start-ups
7.Flexible and can be easily integrated to other CRMs
8.Secure platform with built-in disaster recovery
9.Real-time data and detailed analytics

:How does Cloud Telephony add business value?
Cost becomes an integral part of Business. With Cloud telephony, many redundant costs can be reduced to a bare minimum.
Cloud-based telephony solutions are agile. They can adapt to the ever-changing requirements of the business. It allows businesses to lower expenses by eliminating the need of multiple
vendors and network connectivity providers. Cloud-based telephony providers implement new features and provide platform/system updates from time-to-time that is managed centrally. These
updates make your cloud telephony system more seamless. The changes happen in real-time without disturbing your work day and effective immediately.
As seen earlier, with traditional PBX systems, the equipment must be installed and maintained by the enterprise. External voice lines or SIP trunks must be provided by businesses. But with
the Cloud telephony solution, the applications and management of the whole system reside with the Cloud telephony service provider.

These Cloud telephony service providers allow elastic scale and provide good SLAs without the worry of licenses and regulations which traditional system bring with them. Pay-as-you model is beneficial for start-ups who always face a cash crunch. solutions also enable reducing staff, automating processes, eliminating costly voice lines, long-distance contracts that are typical of traditional PBX methods.

But much more importantly, by delivering their solutions through the cloud, vendors and providers have been able to grow these phone solutions, and introduce some truly revolutionary
functionalities that would have never been possible previously.

Whether your team is looking to integrate their cloud phone system with other business applications, or inject AI right into their communications, these are the some of the hottest Cloud
Phone system features right now, and the providers that offer them.

One of the strongest benefits to a Cloud based phone system is the ability to utilize and leverage mobility. With mobile apps available from all, if not most, Cloud phone system providers,
new functionalities open up. One of the hottest mobile enabled features in particular has to Find Me, Follow Me, and any other similar variations.

:What does it do?
Find Me, Follow Me enables users to receive or place a call on multiple devices, while still using the same extension or phone number.
For example, users can set up their number to tie together an IP Desk Phone as well as a mobile smart phone.

That way, when their work number is called, both the desk phone and smart phone will ring — the user then has the option, of course, to answer the call on either device.
Users can also hand off, or transfer, calls between the two devices seamlessly, without the other participant even knowing.

About the author: Obligr™ India Pvt Ltd

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