Legal

LEGAL

Terms of Service

Last Updated: January 01, 2022

Obligr is provided to give our client and users a clear comprehension of what Obligr look forward to of them while using the service. All users of Obligr services: the particular who access some of our Services but do not have accounts, as well as those who pay a service fee to subscribe to the Services, Should gratify with our TOS (Terms of Service). Utilize of Obligr Service Combined, acquiring, and agreement to Obligr.

Account Terms

You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

To access and use the Services, you must register for a Upturn account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Upturn may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

You admit that Upturn will use the email address you provide as the first method for communication.

You are responsible for keeping your password secure. Upturn cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.

You are blameworthy for all actions and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or showcase on or in connection with your Account (“Materials”)..

A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of Upturn will result in an immediate termination of your services.

Account Activation

Subject to section 2.1.2, the person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding account we may provide to the Account Owner in connection with the Service.

If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.

Upon completion of sign up for the Service, Upturn will create a PayPal Express Checkout account on your behalf, using your email address. Depending on your location, Upturn may also create a Upturn Payments account on your behalf.

You acknowledge that PayPal Express Checkout and/or Upturn Payments will be your default payments gateway(s) and that it is your sole responsibility as the Account Owner to activate and maintain these accounts. If you do not wish to keep either of the payment accounts active, it is your responsibility to deactivate them. For the avoidance of doubt, PayPal Express Checkout is a Third Party Service, as defined in Section 15 of these Terms of Service.

Violations Of Obligr Acceptable Use Policy​

1. Illegal use:

Obligr services may not be used for illegal aspire, or in support of illegal activities. obligr retain the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

2.Harm to minors:

Use of Obligr service to harm, or pursue to harm, minors in any way, including, but not limited to child pornography. Any account initiate to host child pornography or linking to the same will be removed from our network immediately without notice. Upon a second offense the account will be immediately terminated without notice. Severe cases can result in immediate termination. Any implication of underage content or misleading information recognized to be child pornography will result in the same penalties. All offenses will be reported to the appropriate law enforcement agency. Any account found to host “Lolita” type content or associating to the same will be given one hour to remove the offending content/domain. Upon a second offense the account will be removed from our network immediately without notice. Subsequent violations can result in the termination of the server without notice. Strict cases can result in immediate termination. Any implication of underage content or misleading information recognized to be underage content will result in the same penalties. All offenses will be reported to the appropriate law enforcement agency.

3.Copyright or trademark infringement:

Use of obligr service to transmit any material (by e-mail, uploading, posting, hot linking, directly linking or otherwise) that disobey any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.

4. Collection of personal data:

Use of Obligr service to collect, or attempt to collect, personal information about third parties without their knowledge

5. Fraud:

Involves a knowing misrepresentation or misleading statement, writing or activity made with the alert that the person receiving it will act upon it.

6. Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right:

Distribution or posting of copyrighted or the aforementioned violation will not be tolerated.

7. Third Party Accountability:

Obligr subscribers will be held liable and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

8. Security

You are responsible for any exploitation of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to break security of another account or attempt to gain unauthorized access to another network or server.

Network Performance

Obligr accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a bad impact on all other customers. Misuse of network resources in a manner which impairs network performance is restricted by this policy and may result in termination of your account.

You are prohibited from extreme consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Obligr systems or networks. Obligr reserves the right to discontinue or limit such activities.

Revisions To This Acceptable Use Policy

Obligr reserves the right to review, amend, , our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any improvement, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Terms of Service
Obligr services for Subscriber, subject to the following TOS (Terms of Service). Use of Service constitutes acceptance and agreement to Obligr TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Obligr may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment. This Agreement shall be construed in all respects in accordance with the laws of the state of AP, India.
Disclosure to Law Enforcement
Obligr services to the Subscriber, subject to the following TOS (Terms of Service). Use of Service constitutes acceptance and agreement to Obligr TOS (Terms of Service). All provisions of this contract are subject to the TOS (Terms of Service) of Obligr may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment. This Agreement shall be construed in all respects in accordance with the laws of the state of AP, India.
Service Rates
Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers.
Payment
Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month’s service or, on the annual renewal date in case of services purchased annually.
Payments and Fees

Checks and Demand Drafts returned for any reason are subject to returned item charge. Service will be interrupted on accounts that reach 7 days past due. Service interrupted for nonpayment may be subject to a reconnect charge fixed at the sole discretion of obligr. Accounts not paid by due date may be subject to a late fee at obligr the sole discretion of obligr . If you desire to cancel your account,30 days before expiry of the account to notify the cancellation would result in services billed and payable for the next period.

Refund and Disputes

All payments to Obligr are non-refundable. This includes any service rendered by Obligr or purchasing any service in online and subsequent charges regardless of usage. All overcharges or billing disputes must be reported within 30 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in obligr sole discretion is a valid charge under the provisions of the TOS, you agree to pay obligr an “Administrative Fee” of not less than Rs. 2000 and not more than Rs. 10,000. obligr reserves the right to suspend all services provided to the client in such a case till payments are settled.

Failure to Pay

The Company may temporarily deny and suspend ALL accounts and services provided to a customer or terminate this Agreement upon the failure of the customer to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation

Requests for canceling accounts may be made in writing with at least 30 days notice but not more than 60 days prior written notice and sent to [email protected]

Only the authorized account holder or a authorized contact may cancel the account. Authorized contacts are appointed only by the account holder. In the event of cancellation, customer will automatically be billed for any excess usage during the then-current calendar month.

Subscriber acknowledges that the service

provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Support Boundaries:

Obligr provides 24 x 7 technical supports to our subscribers. We limit our technical support to our area of expertise. The following is our guidelines when providing support: obligr provides support related to your service. Obligr does not provide technical support for YOUR customers. If you can email, we encourage you to email [email protected] for assistance.

Opt in subscriber

We send Marketing and promotional Mails/SMS to OPT-IN Subscribers Only ) one can/customer can purchase any sms quantity representing sms packs given where mention bulk sms page. promotional route sms can rech non DND active numbers.transactional route sms can rech DND active numbers including all numbers.

Bulksms Prices

bulk sms prices vary from company to company/institution to institution.no equivalent/comparative prices with other companies. our prices depends on our service operators. bulk sms prices changes as operator changing prices. bulk sms validity unlimited as on the day, consumption as on the day validity unlimited .if operator hike prices, then, we can hike the prices, or adjust remaining sms credits as per new hiked prices. no money refundable at any cost.sms credits adjustable.

Refund Policy

IMPORTANT NOTICE: *All Payments To Obligr are Non- Refundable* sms are digital products,in this case money should be 100% advance, when obtaining sms accounts. any products attain from Obligr , advance paid money and balance payment will not be refunded. 30 day money back guarantee: 30 day money back guarantee is relevant only premium bulk sms gateway for india,for valued reason.

Promotional SMS Delivery

promotional bulk sms gateway delivery depends on the day,as on the time of traffic volume. promotional bulk sms gateway does not give any speed delivery guarantee. it exactly depend upon traffic volume on the particular time of sending. promotional sms delivery ratio depends upon pricing ie.5-10 paisa between promotional sms delivery ratio around 40% to 80%.even servers all uptime 99.99%.delivery ratio is depending bandwidth level.low price-low bandwidth allotted by operator. no money back guarantee for promotional bulk sms gateway.

Transactional SMS Delivery

promotional bulk sms gateway delivery depends as on the day,as on the time of traffic volume. promotional bulk sms gateway does not give any speed delivery guarantee. it exactly depend upon traffic volume on the particular time of sending. promotional sms delivery ratio depends upon pricing ie.5-10 paisa between promotional sms delivery ratio around 40% to 80%.even servers all uptime 99.99%.delivery ratio is depending bandwidth level.low price-low bandwidth allotted by operator. no money back guarantee for promotional bulk sms gateway.

Notification of Violation
Obligr is under no duty to look at each customer’s or user’s activities to determine if a violation has occurred
Indemnification

Obligr wishes to emphasize that in agreeing to the Obligr Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies Obligr for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to Obligr or the bringing of any claim against Obligr by any third-party. This means that if Obligr is sued because of a customer’s or a customer of a customer’s activity, the customer will pay any damages

Miscellaneous Provisions
You must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.
Responsibility for Content

You, as Obligr customer, are solely responsible for the content

Force Majeure

Neither party shall lose any rights here-under or be liable to the other party for damages or losses on account of decline of performance by the defaulting party if the decline is occasioned by any occurrence or contingency beyond its reasonable control, including war, strike, fire, Act of God, earthquake, flood, lockout, restraint, governmental acts or orders or restrictions, failure of suppliers, or any other reason where failure to perform is beyond the reasonable control of the nonperforming party; provided that such party should use commercially reasonable efforts to promptly mitigate any damages or losses.

Demo accounts& Demo panels

We provide Demo accounts,Demo panels depending of availability.Demo Accounts,Demo Panels may be different from Original sms panels,original sms accounts,Demos provided for only Premium Services.

Denial of Service

Price Hike;- .if operator hike prices, then, we can hike the prices, or adjust remaining sms credits as per new hiked prices. No money refundable at any cost.sms credits adjustable.

Communication, Indemnity & Disclaimer of Warranties and Liability

Users will be required to register their valid phone numbers and e-mail addresses to facilitate any sort of communication via email or phone call. We may also use your e-mail address to send you updates, newsletters, changes to features of the service, and the like to provide you better services.

You agree to indemnify, defend and hold harmless Obligr and its affiliates, agents, employees, directors, officers, agents, vendors and suppliers from and against any liability, losses, claims, damages, demands, investigations, inquiries, suits, costs and expenses (including legal fee and costs incidental thereto) asserted against or incurred by Obligr that arise out of or otherwise relating to your use of the website, including without limitation any obligation to be performed by you pursuant to these Terms. Further, you agree to hold Obligr harmless against any claims made by any third party due to, or arising out of or otherwise relating to your use of the website, any claim arising out of damage caused to third party by you, breach of these Terms by you, or your violation of any rights of another, including any intellectual property rights.

Notwithstanding anything to the contrary, Our entire liability towards You under these Terms or otherwise shall only be in connection with refund of the money charged from you for any particular product or service, under which the unlikely liability arises.

You understand and acknowledge that you are availing our services and transacting on our website at your own risk. We shall neither be liable nor responsible for any actions or inactions of the user. We further expressly disclaim any warranties, conditions, representations and stipulations (express or implied) in respect of quality, reliability, accuracy, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products displayed or transacted on our website.

Limitation of Liability

The website and its affiliates or partners take no responsibility for any consequence relating directly or indirectly to any action or inaction taken based on the content available on the website. You must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. You specifically acknowledge that the website and its affiliates or partners are not liable for any defamatory, offensive or illegal conduct by the user or any third party. Additionally, in no event the website will or its affiliates or partners be liable for any special, indirect, incidental, punitive, or consequential damages, including, without limitation, any loss of use, loss of profits, loss of data, cost of procurement of substitute products or services, or any other such damages, howsoever caused, and on any theory of liability, whether for breach of contract, tort (including negligence and strict liability), or otherwise resulting from the use of, or the inability to use the website or its content; the cost of procurement of substitute services, provided by the website; unauthorized access to or alteration of your transmissions or data; the statement or conduct of any third party on the website; or any other matter relating to the website. These limitations will apply whether or not the website has been advised of the possibility of such damages and notwithstanding any failure of essential purpose of any limited remedy.

Disclaimer & Waiver

No warranties are made that the website will meet your requirements, or that access to the Website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. The website makes no warranties as to the accuracy, or reliability of any information provided through the Website.

Any failure on our part to exercise any provision or right under these Terms, shall not constitute a waiver by us of that provision or right.

Governing Law and Dispute Resolution

The current Terms shall be governed and construed in following with the laws of India, without judge to its conflict of law provisions. All disputes shall be decided by single arbitrator mutually appointed by both parties. In case the parties cannot mutually nominate an arbitrator, the arbitrator’s appointment shall be governed in accordance with the Arbitration and Conciliation Act 1996, amendment act (2015) or any statutory enactment thereof. Any mediation shall be non public, and neither you nor we may reveal the existence, content or results of any mediation , except as may be needed by law or for purposes of the arbitration award; the award of which is binding on both parties. All administrative fees and expenses of arbitration will be divided equally between You and Us. In all arbitration, each party will bear the expense of its own lawyers and preparation. The seat of mediation shall be as per common understanding of both parties and all proceedings shall be guide in English.

Privacy Policy

Personal identity information
Last Updated: January 01, 2022
“Personal identity information” means every associated data can be used to check out an individual including, but not restricted to, a first and last name, home or other physical address, an email address, phone number or more contact information, whether at work or at home. When you use our services, Obligr may collect from you the following personal identity information: first and last name, city, state and zip code, email address and phone number. Obligr also regularly receives and records information on our server logs from your browser, including your IP address, cookie information and the page you request. You can choose not to access us with positive information, but then you might not be able to take advantage of many of our features. Obligr may keep a cached copy of the content as a part of your use of the service for an indeterminate amount of time, including media files and XML files. To assist in advancement, we may keep copies of HTTP requests and responses in your notification log, available only to you. If your web server does not define that we can cache your content, we will not keep a cached copy of any text or audio data transmitted through our service during calls, but we may still manage copies in your notification log. If data privacy is a disturb, make sure your server does not allow us to cache such content, and contact us so that we may turn off other application logging about requests to and responses from your application. We may keep call log, notification log, billing/ payment, and other log data for at least half year from the date of entry.
Privacy Guidelines
For user registration process, you will be required to accept a strong password and you shall provide correct information on our website while creating your account. You will be responsible to maintain the confidentiality of your password. We reserve all rights to contact, stake, communicate, convey, and disseminate some or all of the customer definite information to the extent it is permissible under the applicable laws in India, in order to implement better Services to the Users. We make sure to keep and protect your personal information which includes sensitive financial information, if collected, by exploit adequate and reasonable security measures in accordance with Information Technology Act, 2000 and the Rules the re under.
Access Rights to Content
A variance of information, text, graphics, data, and other materials (“Content”) is available on the website. The content available on the Website shall be used merely for your non-commercial use and/or to benefit from the products, services intimated on the website. No right, title or concern in any content is transferred to you, whether as a result of downloading or reproducing such content or otherwise. The website backtrack complete ownership, title, and full intellectual property rights in all Content uploaded by Us. Assume as surely certified by these Terms, you may not use, alter, copy, distribute, transmit, or derive another work from any Content obtained from the Website or the service. The complete takeover, title, and full intellectual property rights in all works/content uploaded by any user on the website belongs to such user. The website grants you a comprehensive, non-transferable, revocable, limited rights to view the content retrieved from the website only for your personal, non-commercial use, provided that you do not discard or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You can not use any content available via the website in any other manner or for any purpose without the prior written permission of the website. All rights not expressly granted in these Terms are expressly reserved to Us. Obligr at any time may change, discontinue, or suspend its operation of this website, or any part thereof, temporarily or permanently, without notice to you.
Exit Policy and Transfer of Ownership of the Display Number
In case the commitment between us and the user has expired and the user decides not to renew the contract or extend services, We can, upon request, transfer the ownership of the display number to the User. 1. Virtual mobile numbers or Tollfree numbers shall be transferable as per the guidelines of Department of Telecommunications, Govt. of India. 2. If you were offered a discount on arrogance numbers then on transfer, if any, you will be liable to pay arrogance charges to complete the transfer process. 3. We will charge a fee of INR 2500 to assist with the transfer of ownership. 4. In case the User decides to initiate the process on his/her own, We will discontinue and release the number from Our end and the User will have to contact the telecom operator directly to get the ownership of the number. In this case, the User does not have to pay any charges to Us for transfer of ownership. 5. The transfer process should be completed within one week of expiry or contract or services. 6. We reserve the right to indict the User up to INR 5000 as a security deposit against the aforementioned charges. Any part of unused amount will be repaid back to the User after the transfer of ownership is complete.
How is such information Used?
Obligr uses personal identity information and other collected information in a manner that is consistent with this Privacy Policy. If you provide personal identity information for a certain reason, we may use the personal identity information in-network with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the personal specific information you provide to share solutions to all your queries. Also, if you provide personally-identifying information in order to obtain access to the Obligr website or services, we will use such information to provide you with access to equivalent services and to monitor your use of such services. Your personal identity information can be used to provide you with new product information and support services offered on the website, to notify you of technical updates or changes in policy, to improve the content and functionality of the Obligr website and services, to help us better understand our users, or to deliver other services related regular information, new addons information etc.
Is the information shared or disclosed?
Obligr is not in the business of selling your information. We consider this information to be a important part of our relationship with you. There are however certain assets in which we may share your personally identifiable information with certain third parties without further notice to you, as set forth below: Third Party Applications and Services: If you elect to use one or more third party applications that interoperate with Obligr’s service via Obligr Connect, those applications may upon your election be given access to data (which may include personal identity information) on Obligr’s systems generated in connection with your use of Obligr’s service. Please remember that Obligr is not responsible for the policies and practices of third party application providers, and Obligr shall have no liability arising from any action of any such provider as it matter your data or information or otherwise. In network with your use of any such third party applications, please review carefully the applicable privacy policies each such third party application provider to become familiar with their policies and practices as it concerns your data and information. Business Transfers: As we expand our business, we might sell or buy businesses or assets. In the development of a corporate sale, merger, reorganization, dissolution or similar event, personal identity information might be transferred in the form of assets. You acknowledge that such transfers may occur, and that any acquirer or successor of Obligr may continue to use your information as set forth in this policy. Related Companies: We may also stake your personal identity information with any entity that is affiliated with us for purposes consistent with this Privacy Policy. Agents, Consultants and Related Third Parties: Obligr, like many businesses, sometimes uses other companies to perform certain business-related functions. Examples of such functions include maintaining databases and processing payments. When we exploit another company to perform a function of this nature, we only give them with the information that they need to perform their specific function. Legal Requirements and Other Circumstances: Obligr may disclose your personal identity information if required to do so by law or in the good faith belief that such action is necessary to (i) satisfy with a legal obligation, (ii) assure and defend the rights or property of Obligr, (iii) act in urgent circumstances to protect the personal safety of users of the Obligr website or services or the public, or (iv) protect against legal liability.
The security of your information
We will take valid precautions to secure personal identity information in our possession from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow generally accepted industry specification to protect the personal identity information submitted to us, both during transmission and once we receive it. No approach of transmission over the Internet or method of electronic storage is, however, 100% secure. Although, we seek to use commercially acceptable means to protect your personal identity information, we cannot guarantee its absolute security.
Children
Obligr is not intended for or directed to persons under the age of 18. Any person who provides their information to Obligr represents to us that they are 18 years of age or older.
Forums and comments
If you use the forum or post comments on this website, you will be aware that any personal identity information you submit there can be read, collected, or used by other users of these forums, and can be used to send you unsolicited messages. Obligr is not responsible for any personal identity information you choose to submit in that context or anything arising from such submissions.
Links to other sites
This website may have links to other sites that are not owned or controlled by us. Please be aware that Obligr is not responsible for the privacy policies of such other sites. We encourage you to be attentive when you leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy anoint only to information collected by this website.
Your Consent to this Privacy Policy
By using Obligr, you agree to this Privacy Policy. This is our integrated and exclusive Privacy Policy which supersedes any earlier version. Our Terms of Use take precession over any conflicting Privacy Policy provision. We may change this Privacy Policy by posting an advance version of this Privacy Policy on this website which it is your responsibility to review. We encourage you to regularly review this Privacy Policy to stay informed about how we are protecting the personally verifiable information we collect. Your continued use of this website or Obligr’s services constitutes your agreement to this Privacy Policy and any updates.
Legal Disclaimer
Obligr operates “AS-IS” and “AS-AVAILABLE,” without liability of any kind. Obligr is not responsible for events beyond our direct cont

Disclaimer

Last Updated: January 01, 2022

The information mentioned in this website is for customer information purpose only. The information is provided by Obligr and while we undertake to keep the information up to date and correct, we do not make any false representations or warranties of any kind, express or implied, about the completeness, correctness, reliability, suitability or availability with respect to the website or the detail, products, services, or related graphics contained on the website for any purpose. Any dependence you place on such details is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without restriction, indirect or sequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits emerging out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the authority of Obligr We have no control over the nature, content and accessibility of those sites. The incorporation of any links does not certainly implicit a recommend or witness the views expressed within them.

Every effort is made to keep the website up and running fluidly. However, Obligr takes no responsibility for, and will not be liable for, if the website being temporarily unavailable due to technical issues beyond our controller.

Refund & Cancellation

Last Updated: January 01, 2022
We understand you might be hesitant to try a new technology product like Obligr. You might be unsure if it would really help your business. You might not be able to trust the company with your money and time. So here, throughout this letter, we ensure that we will provide a full refund in case you are not well pleased with the product, anytime within first 2 days for your service activation. This could be for many cause like, you did not find the product helpful for your business or you did not find our service better. If you want your money back, we will do it for you.
Refund / Credit Request

In case we failed to continue your services running then you can apply for a Service Credit. For this, the customer must submit a ticket to [email protected] within 2 days. The ticket must include “Service-Level Agreement Claim” as the subject of the ticket; the dates and times of the requesting credit; and any applicable information that ensures and lists the claimed failure.

Service Credits shall be your sole and exclusive remedy for any unavailability or non-performance of the Obligr Services or other failure by us to provide the Obligr Services. If there is an issue with the telephony operator or internet provider and if it results in hamper or shutdown in running services then Obligr will not be liable for the business loss associated.

Suspension / Termination
We are authorized to suspend and terminate any account for any complain and violation of terms and policy. Account which is suspended and cancelled due to violation of terms and policies will not be comes under refund policies. If we terminate and suspend account due to other reasons then we will refund the amount for remaining credits excluding GST (As per Refund Policy)
Note

1.This policies is valid for services without any type of editing.

2.This policies is not applicable on services purchased at discounted prices.

3.For refund, we hope your account does not make excessive usage Fair Usage Policy.

Reporting Abuse

Last Updated: January 01, 2022

If you do choose to file a report with Obligr, you’ll want to report on the reporting form. Please provide a high level of detail in the description of the content, the exact steps needed to access the content, and the location of the content on the page.
For reports of a conscious nature, including non consensual pornography or reports of human relate trafficking.

If you are creating a “children pornography”, “harsh threats and harassment” , or “common” report, you will have the option to make your claim unnamed.
Be advise in such cases that the people who supervise the content that is the subject of your complaint will be aware of your matter, but will be significantly limited in their capacity to follow up on your complaint.

Physical mail can be sent to:
Obligr, Inc.
Attn: Legal Department
20 / 3 Sajan Nagar
Indore, MP 452001

What if I’m a law enforcement official?
Law enforcement officials can contact us directly at [email protected] You must include your brooch & case number when contacting us to receive a reply. It is a crime to wrong imitate a law enforcement official.
Messaging and broadcasting policy

Due to strict adherence of DLT Policy (as per TRAI), Sender Name in personal names are not permitted. 

After registering yourself with obligr.com, for any kind of sender name registration, you need to take approval from us along with valid and justified supporting documents.

If you can’t verify your original documents personally, kindly send us scanned copy of supporting document in order to register and continue your selected Sender ID. Non submission of supporting document may lead to suspension of Sender ID and the same will be rejected by our server. This is done to stop any misuse of service and is as per guidelines of TRAI and NDNC Registry.

Approval of SENDER NAME may take 1 day.

Note:
Sender ID favor name of a person will not be review for approval.
Scanned copy of documents can be forwarded to [email protected]

Optin Subscribers NDNC's policy

A great advantage of using obligr communication is that its gateway automatically filters the mobile numbers from the NDNC (National Do Not Call) registry.
This feature enables you to only send messages to people who are not on the ‘Do Not Disturb’, ‘Do Not Disturb Clients/Customers’ list and will let you promote and market your company ethically which will enhance your company’s reputation in the market.

If you want to Register or De-Register with NDNC (National Do Not Call), click on the link to do the same: 
https://trai.gov.in/

follow TRAI regulations to avoid any kind of spam.

Spam policy

Obligr spam policy is to notify the users/resellers of our company that a few systematic cheating rackets are operating on SMS platform propagating lottery/prize/ unclaimed huge properties etc.

This is totally offensive by the Police Crime Branch as well against TRAI norms. These messages are under spam and comply for severe and strict action by the respective departments.

All the users are advised to stick with the instructions and not to promote such activities. Violation of this notice will automatically invite major legal action and we will not be responsible for the same and shall share the client information to the respective departments.

Note: Spam keyword protection is been enabled in every account to get traced and if found violating the policy then it may lead to account suspension without any notice and refund will not initiate for that account holder. 

Obligr Subprocessors

Last Updated: January 01, 2022

Obligr, Inc. (“Obligr”) uses certain subprocessors to assist it in providing to its customers the Application Services as described in the Master Services Agreement or Terms of Use available at https://obligr.com/legal or such other location as the Terms of Use may be posted from time to time (as applicable, the “Agreement”). Defined terms used herein shall have the same meaning as defined in the Agreement. A sub-processor is a third party data processor engaged by obligr who agrees to receive personal data from Obligr intended for processing activities to be carried out (i) on behalf of Obligr customers; (ii) in accordance with customer instructions as communicated by Obligr; and (iii) in accordance with the terms of a written contract between Obligr and the sub-processor. Obligr maintains an up-to-date list of the names, purpose and locations of all sub-processors.

Sub‑processor

Purpose for the data transfer

Location

Amazon Web Services, Inc.

Provide our cloud infrastructure environment and storage of our customer data

USA

Google LLC

Speech Recognition

USA

Stripe Inc

Payment partner who enables customers to make payments and us to receive payments

USA

Zendesk, Inc.

Customer Support and Troubleshooting

USA

Salesforce.com Inc.

Customer Relationship Management

USA

Google LLC

Google Cloud Messaging (GCM) - Mobile SDK notifications for Android - Send push notifications.

USA

Apple, Inc.

Apple Push Notification Service (APNS) - Mobile SDK notifications for iOS - Send push notifications.

USA

Akamai Technologies, Inc.

Cloud Service Provider (CDN, WAF)

USA Globally for CDN

Redis Labs

Caching provider

USA

Reporting Vulnerabilities

Last Updated: January 01, 2022

We take the security of our systems seriously, and we also value the developer community. Our responsible disclosure policy promotes the discovery and reporting of security vulnerabilities to help us ensure the security and privacy of our users. If you’re a security researcher, please follow the guidelines and steps below to report vulnerabilities.

Guidelines

We require all security researchers to:

  • Avoid privacy violations, degradation of user experience, disruption to production           systems, and destruction of data during security testing;
  • Perform research only within the scope set out below;
  • Use the identified communication channels to report vulnerability information to us;       and
  • Keep information about any vulnerabilities you’ve discovered confidential between         yourself and Obligr until we’ve had 90 days to resolve the issue.

If you follow these guidelines when reporting an issue to us, we will commit to:

  • Not pursue or support any legal action related to your research;
  • Work with you to understand and resolve the issue quickly (including an initial                   confirmation within 72 hours of submission that your report has been received);
  • Recognize your contribution on our Security Researcher Hall of Fame, if you are the         first to report the issue and we make a code or configuration change based on the         issue;
  • Award you Obligr credits that you can use however you like.
Scope
  • Obligr.com and its subdomains
  • Obligr’s products and services
Out of Scope

Any services hosted by third-party providers are excluded from the scope.

In the interest of the safety of our users, staff, the internet at large, and you as a security researcher, the following test types are excluded from the scope:

  • Findings derived from physical testing through methods such as office access (e.g.         open doors, tailgating, etc.)
  • Findings derived from social engineering (e.g. phishing, vishing, etc.)
  • Findings derived from applications or systems not listed in the Scope section
  • UI and UX bugs and spelling mistakes
  • Network-level denial-of-service (DoS/DDoS) vulnerabilities
  • Clickjacking
  • Automated vulnerability scanner reports
  • Disclosure of server or software version numbers
  • Subdomain takeovers without supporting evidence
  • Session invalidation when the credential is already known
  • Missing rate limits
  • Best practice reports without a valid exploit
Things we do not want to receive

Under no circumstances should the following information of individuals be submitted, including but not limited to Obligr customers and employees:

  • Personally identifiable information (PII)
  • Credit card or payment information
How to report a security vulnerability

If you believe that you have found a security vulnerability in one of our products or platforms, please send it to [email protected] and include the following details with your report:

  • Description and potential impact of the vulnerability;
  • A detailed description of the steps required to reproduce the vulnerability. If                       possible,  please include POC scripts, screenshots, and compressed screen                       captures, as they will help us identify the issues more quickly.

Law Enforcement Guidelines

Last Updated: January 01, 2022

obligr receives requests from government and law enforcement agencies for user information. We at obligr review each request carefully to make sure it satisfies the requirements under applicable law. These guidelines are intended as a manual for government and law enforcement agencies requesting information from Obligr
Required Legal Process:

Obligr will not disclose customer information without a valid subpoena, court order, search warrant, or other formal legal demand issued to Obligr.

For Obligr to process your requests, please send an email to [email protected]

Each request must be from sent by a government or law enforcement agency, from their registered email domain and must include the contact information (like email, designation and phone numbers) of the government or law enforcement representative on whose behalf the request is made. Each request must be contain a valid and binding subpoena, court order, search warrant, or other formal legal demand. Each request should have details of the information requested such as the category of the information requested; phone number or other identifiers; time period for which the information is sought.

Notification:
Unless Obligr is prohibited from disclosure or there is a clear indication of Illegal conduct in relation to a customer’s use of the Obligr services, Obligr will notify the customer before disclosing customer’s information. We will not give notice in the case of emergencies, such as threats to a child’s safety or threats to someone’s life, unless we become aware that the emergency or threat has passed. Where government or law enforcement authorities do not want Obligr to notify our customers of their request, the subpoena, court order, search warrant, or other formal legal demand must include a non-disclosure order or contain a specific reference to other legal Obligr from disclosing the existence of the request to our customer.
Requests from government or law enforcement agencies outside U.S:
Obligr receives requests from government or law enforcement authorities outside the U.S. A government or law enforcement authorities outside the U.S seeking to obtain data from Obligr must work through the available legal and diplomatic channels such as bi-lateral or multi-lateral legal assistance treaties (“MLATs”) or letters rogatory processes. Such international requests may be made to the U.S. Department of Justice Office of International Affairs.
Emergencies:
Obligir may immediately provide information to government or law enforcement authorities, where there are urgent requests and we in good faith believe that such disclosure is required in the interest of public safety or to prevent death or serious bodily injury.

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