Sales recording software can record phone calls in a digital format via voice over internet protocol (VoIP) — which allows you to make calls over the internet — or traditional phone. In addition to recording phone conversations, a call recording software may have other capabilities such as call logging, tracking, storing, sharing, analysis, and playback.
With an estimated open rate of 99%, business text messaging is an extremely attractive (and cost-effective) option for promoting sales. Findings from the same study indicate that 90% of those opens occur within three minutes of receiving the message.
2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account in case your password is stolen. After you set up 2-Step Verification, you'll sign in to your account in two steps using: Something you know, like your password. Something you have, like your phone.
Schedule appointments, set up automated voice and SMS reminders and let your customers easily cancel or reschedule: reduce no shows and automate appointment scheduling. With webhooks, integrate Obligr with your existing infrastructure and CRM.
Sometimes you need the phone to ring to grab your attention from a sound sleep or an important game. Phone alerts give you that option. Based on your alert, escalation levels, and operator schedules you can have the phone ring and your on-duty operator then receives an automated voice message about the alert situation.
Having a customer service strategy is important for any business, and if you’re in retail or ecommerce, there’s a good chance you’ll be speaking to customers, correcting orders, and handling customer-related issues on a daily basis.Part of a robust customer service strategy is creating an effective retail customer service phone call script. Customer care call scripts can also be used for phone conversations, chat boxes, and email, and they’re great ways to provide your customer service representatives with a communication guideline that they can refer to whenever they need it.
Flight status of an airline informs passengers about the updates and changes regarding its schedule. The flight status information is available on all airline websites and sometimes, it is downloadable in PDF/Excel formats too. Even though an airline’s arrival and departure time information on their website is accurate, changes in weather can delay or reschedule a flight.
Brand voice is the way you talk to your customers and is defined by your brand's style of communication. Your brand voice is directed to your target audience, and it can have any style, as long as it feels true to your brand values and persona—be it authoritative, playful, intellectual, ominous, kind or fun.
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